Shipping & Delivery

Effective Date: July 18, 2026

Welcome to Ruziyi. We are committed to providing reliable order processing, transparent shipping information, and timely delivery. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing

After an order is successfully placed, our team begins preparing it for shipment. Every order is reviewed, verified, packed securely, and prepared for carrier pickup.

Orders are processed only after payment has been successfully authorized.

Processing Schedule

Orders cannot be shipped until processing has been completed.

Order Cut-Off Time

Orders submitted before the daily cut-off time will begin processing on the same business day.

Orders placed after 5:00 PM EST or during weekends and public holidays will begin processing on the next available business day.

Shipping Cost

We currently offer a simple flat-rate shipping fee for all eligible orders.

There are no hidden handling charges added during checkout beyond the displayed shipping fee and applicable taxes.

Estimated Delivery Time

Delivery estimates include processing time plus carrier transit time.

Delivery estimates begin after the order has been processed and handed to the shipping carrier.

Estimated delivery dates are provided as guidelines and are not guaranteed.

Delivery Services

Ruziyi partners with trusted national shipping carriers to deliver customer orders safely and efficiently.

Our delivery partners include:

• USPS
• UPS
• FedEx

The shipping carrier may vary depending on the destination, package size, logistics availability, and operational requirements.

Tracking Your Order

Once your order has been shipped, a shipping confirmation email will be sent to the email address provided during checkout.

The email will include:

• Order confirmation
• Tracking number
• Carrier information
• Tracking link (when available)

Tracking information may take up to 24 hours after shipment before updates appear on the carrier's website.

Customers can monitor shipment progress using the tracking information provided.

Shipping Destinations

Ruziyi currently ships to eligible addresses within our supported delivery regions shown during checkout.

Shipping availability depends on carrier coverage and destination eligibility.

We do not ship to:

• P.O. Boxes when restricted by the selected carrier
• APO/FPO military addresses when unavailable
• Locations where delivery services are limited or prohibited

If an address cannot be serviced, customers will be notified before shipment whenever possible.

Delivery Attempts

Shipping carriers may attempt delivery according to their own procedures.

If no recipient is available:

• The carrier may leave the package in a secure location.
• A delivery notice may be provided.
• Additional delivery attempts may be made.
• The package may be held at a local carrier facility for pickup.

Customers should monitor tracking updates to avoid returned shipments.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please carefully verify:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP code
• Contact phone number

Ruziyi is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information submitted during checkout.

If an address error is discovered before shipment, please contact us immediately.

If an order has already been shipped, address modifications may no longer be possible.

Address Changes

Requests to change a shipping address must be submitted before the order has entered shipment processing.

While we will make every reasonable effort to update shipping information, address modifications cannot be guaranteed once fulfillment has begun.

Order Changes

Customers wishing to modify an order should contact us as soon as possible.

Changes may include:

• Shipping address
• Product size
• Product color
• Quantity

Requests received after processing has started may not be possible.

Split Shipments

Most orders are shipped in one package.

However, if an order contains multiple items or inventory is fulfilled from different warehouse locations, products may arrive in separate shipments.

When this occurs:

• Individual tracking numbers may be provided.
• Packages may arrive on different dates.
• Additional shipping charges will not be applied.

Delivery Delays

While we strive to meet all estimated delivery windows, delays may occasionally occur due to circumstances beyond our control.

Possible causes include:

• Severe weather
• Transportation disruptions
• High seasonal shipping volume
• Carrier operational delays
• Public holidays
• Natural disasters
• Security inspections
• Incorrect address information

Delivery estimates should not be interpreted as guaranteed delivery dates.

Lost Packages

If tracking shows unusual shipping activity or your order has not arrived within the expected timeframe, please contact us.

Our team will assist by:

• Reviewing shipment status
• Communicating with the shipping carrier
• Investigating delivery information
• Helping determine the appropriate resolution

Customers may be asked to verify shipping details during the investigation.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please:

1. Check around your property.
2. Verify with household members.
3. Ask nearby neighbors.
4. Contact the shipping carrier for delivery details.
5. Reach out to Ruziyi if the package still cannot be located.

Prompt reporting helps us investigate more efficiently.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible after delivery.

To assist with the review, please include:

• Order number
• Photos of the shipping box
• Photos of damaged items
• Description of the issue

We will review the information and work toward an appropriate resolution.

Refused or Returned Shipments

Packages may be returned to us for reasons including:

• Incorrect address
• Undeliverable location
• Refused delivery
• Failure to collect held packages

If a shipment is returned, we will contact the customer regarding available options after the returned package has been received.

Additional shipping charges may apply if reshipment is requested.

International Shipping

At this time, Ruziyi does not offer international shipping.

Orders can only be placed for destinations currently available during checkout.

If international shipping becomes available in the future, this policy will be updated accordingly.

Shipping Restrictions

Certain circumstances may limit shipping availability, including:

• Carrier service interruptions
• Regional delivery restrictions
• Weather-related emergencies
• Government-imposed transportation restrictions
• Unsafe delivery conditions

We reserve the right to delay shipment when necessary to ensure safe and successful delivery.

Holidays

Processing and shipping operations are conducted during normal business days.

Orders placed during holidays or carrier closures will be processed on the next available business day.

Delivery estimates may be extended during peak holiday seasons.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information.
• Monitoring shipment tracking.
• Receiving deliveries at the shipping address.
• Contacting the carrier when delivery notices are issued.
• Inspecting packages promptly upon arrival.

Support

If you have questions regarding shipping, delivery status, or tracking information, our customer support team is available to assist.

Ruziyi

Email: contact@ruziyi.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

We aim to respond to all shipping inquiries as quickly as possible during normal support hours.