Return & Refund Policy

Effective Date: July 18, 2026

At Ruziyi, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below. Please read this policy carefully before initiating a return.

Return Eligibility

We accept return requests within 60 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

• Returned within 60 days after delivery.
• Unused, unworn, and unwashed.
• Free from stains, odors, or damage caused after delivery.
• Returned with original tags attached, when applicable.
• Returned in the original packaging whenever possible.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, the following items cannot be returned unless they arrive damaged or incorrect:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Items marked as non-returnable at the time of purchase

How to Request a Return

To begin a return, please contact our customer support team.

Please include:

• Order number
• Full name
• Email address used for the order
• Reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Our team will review your request and provide return instructions.

Please do not send items back without receiving return authorization.

Return Shipping

Once your return request has been approved, you will receive instructions on how and where to return your package.

Customers are encouraged to use a shipping service that provides tracking information to help ensure the package arrives safely.

Ruziyi is not responsible for returns that are lost during transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the information and work toward an appropriate resolution as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or style, please return the eligible item following this policy and place a new order for the desired product.

Order Cancellations

Orders may only be canceled before they have entered processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process after delivery.

Refund Eligibility

Refunds are available for approved returns that meet the requirements outlined in this policy.

Once the returned item has been received and inspected, we will notify you of the outcome of your refund request.

If the return is approved, your refund will be processed using the original payment method whenever possible.

Refund Processing Time

Depending on your financial institution, it may take additional time for the refunded amount to appear on your account after processing has been completed.

Return Fees

Ruziyi does not charge any restocking fees.

If applicable, any shipping charges paid during the original purchase are generally non-refundable unless otherwise required or the return is due to an error on our part.

Late or Missing Refunds

If your refund has not appeared after the processing period:

1. Check your bank or payment account.
2. Contact your credit card provider or payment service.
3. Allow additional time for your financial institution to complete processing.
4. If you still have not received your refund, please contact our support team.

Partial Refunds

In certain situations, a partial refund may be issued if returned items are:

• Missing original components.
• Returned with signs of use.
• Damaged after delivery.
• Returned in a condition different from the original shipment.

Each return is evaluated individually.

Refused or Undeliverable Returns

Packages returned due to:

• Incorrect shipping information provided by the customer.
• Refused delivery.
• Failure to collect the package.
• Undeliverable addresses.

may require additional review before a refund or reshipment can be arranged.

Fraud Prevention

To protect both our customers and our business, Ruziyi reserves the right to refuse returns or refunds in cases involving:

• Abuse of the return policy.
• Fraudulent claims.
• Returned items that do not match the original order.
• Excessive return activity.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Ruziyi

Email: contact@ruziyi.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

We are committed to assisting you throughout the return and refund process and will respond to your inquiry as promptly as possible during business hours.