Return & Refund Policy

Last Updated: March 2024

At Ruziyi, we believe that a transparent and fair return process is an important part of providing a positive shopping experience. While we work hard to ensure that every product meets our quality standards, we understand that there may be situations where a customer needs to return an item or request a refund. This Return & Refund Policy explains the conditions, procedures, and timelines associated with returning items purchased from our store.

This policy applies to all products sold through the Ruziyi online store, including bags, hats, and shoes. By completing a purchase through our website, you acknowledge that you have read and agreed to the terms described in this policy.

Our goal is to make the return process clear, efficient, and fair for all customers while maintaining product quality and operational standards.

1. Return Window

Customers may request a return within 30 days from the date the order is delivered. The delivery date is determined by the shipping carrier’s tracking information.

If more than 30 days have passed since the product was delivered, the item will no longer be eligible for return under this policy.

Return Eligibility Timeline

We recommend initiating the return process as soon as possible after receiving the product if you believe a return will be necessary.

2. Conditions for Eligible Returns

To ensure fairness and maintain product quality standards, returned items must meet certain requirements.

Items eligible for return must meet the following conditions:

• The return request is made within the 30-day return window
• The product is unused and unworn
• The item is returned in its original condition
• All original tags, packaging, and accessories are included
• The product shows no signs of damage caused by the customer

Products that do not meet these requirements may not qualify for a refund.

Our return inspection team carefully reviews every returned item before approving a refund to ensure these standards are met.

3. Products That May Not Qualify for Return

While Ruziyi strives to maintain flexible return options, there are circumstances in which returns cannot be accepted.

A return may be rejected if:

• The item was returned after the 30-day return period
• The product has been used, worn, or washed
• The item was returned without original packaging
• The item has been damaged after delivery
• The product shows signs of alteration or modification

If a returned item does not meet the eligibility requirements, the refund request may be declined.

4. Return Request Process

To begin the return process, customers must first contact our support team. Returns should not be sent back without prior authorization.

Return Process Overview

Submitting a return request allows our team to confirm eligibility and provide the correct return address and instructions.

This helps prevent lost packages and ensures a smooth return process.

5. Preparing Your Return Shipment

Proper packaging helps ensure that the returned product arrives safely and can be inspected without damage.

Customers should follow these basic return preparation steps:

1. Place the product in its original packaging.
2. Include any accessories, tags, or inserts that came with the item.
3. Use secure outer packaging to protect the item during transit.
4. Choose a shipping method that provides tracking.

Tracking information allows both the customer and our support team to monitor the shipment during transit.

For reliable return shipping, customers may choose services from:

• United States Postal Service
• UPS
• FedEx

Using a tracked shipping method helps confirm that the returned package has been delivered to our return facility.

6. Inspection of Returned Items

Once the returned item arrives at our facility, it undergoes an inspection process conducted by our returns team.

This inspection ensures that:

• The correct product has been returned
• The item is unused and undamaged
• Original packaging and tags are present
• The return meets the conditions outlined in this policy

The inspection process generally takes 1 to 3 business days after the package is received.

If the return meets all eligibility criteria, the refund will be approved and processed.

7. Refund Policy

Ruziyi offers full refunds with no return processing fees for eligible returns.

Refunds are issued after the returned product has been inspected and approved.

Refund Processing Timeline

Refunds are issued to the same payment method used when placing the order.

Depending on the payment provider or financial institution, additional time may be required for the refunded amount to appear on your account statement.

8. Late or Missing Refunds

If you believe your refund has not been received within the expected timeframe, we recommend taking the following steps:

1. Check your bank account or payment statement again.
2. Contact your credit card provider or payment service.
3. Allow additional processing time depending on your bank’s procedures.

Financial institutions may take several business days to finalize refund transactions after they are issued.

If the refund still cannot be located after these steps, customers should contact Ruziyi customer support for assistance.

9. Damaged, Defective, or Incorrect Items

Ruziyi takes product quality seriously and works to ensure every item is inspected before shipment. However, if you receive a product that is damaged, defective, or incorrect, please notify our support team as soon as possible.

To help us resolve the issue efficiently, customers should provide:

• The order number
• A description of the problem
• Clear photos of the product
• Photos of the packaging

Our support team will review the information and determine the appropriate resolution.

10. Exchanges

At this time, Ruziyi does not process direct exchanges for returned items.

Customers who would like a different product, size, or style may follow this process:

1. Submit a return request for the original item.
2. Receive a refund after the return is approved.
3. Place a new order for the preferred item.

This approach allows customers to receive their desired product more quickly.

11. Customer Responsibilities

Customers are responsible for properly packaging returned items and ensuring that they are shipped safely back to the designated return address.

We recommend the following practices:

• Use protective packaging materials
• Retain your shipping receipt and tracking number
• Confirm the package has been delivered using the tracking system

Ruziyi cannot guarantee refunds for items that are lost or damaged during return shipping if no tracking information is available.

12. Customer Support

Our customer support team is available to assist with any return or refund inquiries.

If you need help with a return request, shipping instructions, or refund status, please contact us during our support hours.

Customer Support Availability

Contact Details

Store: Ruziyi
Customer Support Email: support@ruziyi.com

Our support team works to respond to all inquiries as quickly as possible during business hours.

13. Policy Updates

Ruziyi reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes in business operations, customer service improvements, or regulatory requirements.

When updates are made, the revised policy will be published on this page with the updated effective date.

Customers are encouraged to review this policy periodically to remain informed about our return procedures and refund timelines.