FAQs

Effective Date: July 18, 2026

Welcome to the Ruziyi Frequently Asked Questions page. Here you'll find answers to the questions we receive most often regarding orders, shipping, payments, returns, and customer support.

If you cannot find the information you need, please contact our customer support team. We're always happy to help.

Orders

How do I place an order?

Browse our collection, add your favorite items to your shopping cart, proceed to checkout, enter your shipping and payment information, and complete your purchase. Once your payment is successfully processed, you will receive an order confirmation email.

Can I change my order after placing it?

Yes, but only if your order has not entered processing.

Please contact us as soon as possible. We will do our best to accommodate your request whenever possible.

Can I cancel my order?

Orders may be canceled before processing begins.

Once an order has entered processing or has been shipped, cancellation is no longer available.

Why didn't I receive my confirmation email?

Please check your spam or junk folder first.

If you still cannot find the email, contact our customer support team and we will gladly assist you.

Shipping

How long does order processing take?

Orders are processed within 1 business day.

Processing takes place Monday through Friday.

What is your shipping time?

Our estimated shipping schedule is shown below.

Delivery estimates begin after your order has been processed.

How much does shipping cost?

We offer a simple flat-rate shipping fee.

What shipping carriers do you use?

Orders are delivered by trusted carriers, including:

• USPS
• UPS
• FedEx

The carrier used for your shipment depends on the destination and logistics requirements.

When is the daily order cut-off time?

Our daily processing cut-off is:

5:00 PM EST
Monday – Friday

Orders placed after this time will begin processing on the next business day.

Do you provide tracking information?

Yes.

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and carrier information.

Tracking updates may take up to 24 hours to appear after shipment.

Do you ship internationally?

At this time, Ruziyi does not offer international shipping.

Available shipping destinations are displayed during checkout.

Returns & Refunds

What is your return period?

Eligible items may be returned within 60 days of the delivery date.

Items should be unused, unworn, and returned in their original condition.

How long does a refund take?

Once your approved return has been received and inspected, refunds are generally processed within up to 12 business days.

Your payment provider may require additional time before the funds appear in your account.

Do you charge a restocking fee?

No.

Ruziyi does not charge any restocking or return processing fees.

Can I exchange an item?

We do not currently offer direct exchanges.

If you would like a different item, size, or color, please return the eligible product and place a new order.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible.

Include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Our team will review your request and assist you with an appropriate solution.

Payments

Which payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Available payment methods are displayed during checkout.

Is my payment information secure?

Yes.

Payments are processed through secure payment providers using encrypted technology.

Ruziyi does not store your complete payment information on our servers.

Why was my payment declined?

Payments may be declined for reasons such as:

• Insufficient funds
• Incorrect payment details
• Security verification
• Payment provider restrictions

If your payment is declined, please contact your payment provider before trying again.

Products

What products does Ruziyi sell?

Our collection includes:

• Long Sleeve Tops
• Pants
• T-Shirts
• Outerwear

New styles may be added throughout the year.

Will the product colors match what I see online?

We make every effort to display product colors accurately.

However, slight variations may occur due to monitor settings, lighting conditions, and photography.

How do I choose the correct size?

Please refer to the size information provided on each product page before placing your order.

If you need additional assistance, our customer support team will be happy to help.

Customer Support

How can I contact Ruziyi?

You can reach our customer support team using the contact information below.

Email: contact@ruziyi.com

Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

How quickly will I receive a response?

We aim to respond to all customer inquiries as promptly as possible during our regular business hours.

Response times may vary slightly during weekends, holidays, or periods of high order volume.

Still Need Help?

If your question is not answered on this page, please contact our customer support team.

Ruziyi

Email: contact@ruziyi.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

We're committed to providing timely assistance and ensuring your shopping experience with Ruziyi is smooth from checkout to delivery.