Effective Date: July 18, 2026
At Ruziyi, we understand that customers may need to modify or cancel an order after it has been placed. Because orders are processed quickly to ensure timely shipment, cancellation and modification requests must be submitted as soon as possible.
Please review the policy below before requesting any changes to your order.
Order Cancellation
Orders may be canceled only before they enter the processing stage.
If your cancellation request is received in time and your order has not yet begun processing, we will cancel the order and issue a full refund to the original payment method.
Once an order has entered processing or has been shipped, it can no longer be canceled.
Cancellation Timeframe
|
Order Status |
Cancellation Availability |
|
Order Received |
Eligible for cancellation |
|
Processing |
Not guaranteed |
|
Shipped |
Not available |
|
Delivered |
Not available |
Because our fulfillment process begins quickly, we recommend contacting us immediately if you wish to cancel your order.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team as soon as possible.
Please include:
- Order number
- Full name
- Email address used for the purchase
- Reason for cancellation (optional)
Submitting a cancellation request does not guarantee that the order can be canceled. Our team will review the order status and confirm whether cancellation is still possible.
Order Changes
Customers may request changes before an order enters processing.
Depending on the order status, we may be able to update:
- Shipping address
- Recipient name
- Contact information
- Product size
- Product color
- Product quantity
Once fulfillment has begun, modifications may no longer be possible.
Shipping Address Changes
If you notice an error in your shipping address, contact us immediately.
Address updates can only be made before the package has been prepared for shipment.
After a package has been shipped, we cannot guarantee that the shipping carrier will be able to modify the delivery address.
Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.
Product Changes
If you would like to change the item, size, color, or quantity in your order, please contact us before processing begins.
Requested changes are subject to:
- Inventory availability
- Order status
- Fulfillment progress
If the requested item is unavailable, we will notify you of the available options.
Orders Already Shipped
Once an order has been shipped, it cannot be canceled or modified.
If you no longer wish to keep the item after delivery, you may request a return if the order qualifies under our Return & Refund Policy.
Duplicate Orders
If you accidentally place multiple orders for the same products, please contact us immediately.
Our team will review the orders and, if possible, cancel duplicate purchases before shipment.
Incorrect Customer Information
Ruziyi is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect information provided during checkout, including:
- Incorrect shipping address
- Incorrect recipient name
- Incorrect email address
- Incorrect phone number
Customers should carefully review all order details before completing their purchase.
Payment Adjustments
If an approved order change affects the total purchase amount:
- Additional payment may be required before processing.
- If the updated order total is lower, the difference will be refunded to the original payment method.
Refunds resulting from approved order changes are generally processed within up to 12 business days, depending on your payment provider.
Orders Delayed by Verification
In some situations, order processing may be temporarily delayed for payment verification or fraud prevention purposes.
During this period, customers may still contact us regarding cancellation or modification requests. Approval depends on the current status of the order.
Refused Deliveries
Refusing delivery does not automatically cancel an order.
If a package is refused and returned to us, it will be processed according to our Return & Refund Policy after the returned shipment has been received and inspected.
Our Right to Cancel Orders
Ruziyi reserves the right to cancel any order when necessary, including but not limited to the following situations:
- Payment cannot be authorized.
- Incorrect pricing or product information.
- Inventory is unavailable.
- The order appears to be fraudulent.
- Duplicate orders are detected.
- Shipping information cannot be verified.
If we cancel an order before shipment, any payment received will be refunded using the original payment method.
Contact Us
If you need to request an order cancellation or modification, please contact us as soon as possible.
Ruziyi
Email: contact@ruziyi.com
Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)
Our customer support team will review your request promptly and inform you of the available options based on your order status.