Shipping Policy

Last Updated: March 2024

At Ruziyi, we aim to provide a reliable and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase items from our store. Our goal is to ensure your products arrive safely and within the estimated delivery timeframe.

This policy applies to all products available on our website, including bags, hats, and shoes. By placing an order through our store, you acknowledge and agree to the terms outlined below.

1. Order Processing

Once an order is placed on our website, it enters our processing system where payment verification, product preparation, and packaging take place.

Orders are processed during our business days, which run Monday through Friday, excluding major holidays. Orders placed outside of business hours will begin processing on the next business day.

Daily Order Cut-Off Time

Orders placed before 5:00 PM (EST) on a business day typically begin processing the same day. Orders placed after the cut-off time will be processed on the following business day.

Processing includes confirming payment, verifying order details, preparing products for shipment, and securely packaging the items.

Handling Time

During this handling period, our warehouse team prepares the items for shipment and coordinates with our shipping partners to ensure the package is ready for dispatch.

2. Shipping Rates

Ruziyi offers a simple flat-rate shipping fee for all orders.

This flat rate applies regardless of the number of items purchased in the order.

Shipping costs are clearly displayed at checkout before payment is completed.

3. Estimated Delivery Timeline

Delivery time includes both order handling time and transit time. Once your package has been processed and shipped, it enters the transit stage handled by our delivery partners.

Delivery Timeline Overview

Delivery estimates are calculated in business days and begin after the order has been shipped.

Actual delivery times may vary slightly depending on the destination, shipping carrier logistics, and seasonal demand.

4. Shipping Destinations

Ruziyi currently ships to customers within the United States.

We continue working to expand our logistics network and may offer additional international shipping options in the future.

Orders are shipped to the address provided at checkout. Customers are responsible for ensuring that their shipping information is correct before completing their purchase.

If an incorrect address is entered, it may delay delivery or result in the package being returned.

5. Delivery Services & Tracking

To ensure reliable delivery across the United States, Ruziyi partners with trusted national carriers.

Shipping Carriers

Orders may be delivered by one of the following logistics providers:

• United States Postal Service
• UPS
• FedEx

The carrier used for your shipment will depend on factors such as package size, destination, and logistics efficiency.

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number.

This tracking number allows you to monitor the progress of your shipment in real time through the carrier’s website.

Tracking information typically becomes active within 24 hours after the shipping notification is sent.

Tracking updates may include:

• Package acceptance by the carrier
• Transit between distribution centers
• Estimated delivery date
• Delivery confirmation

6. Shipping Delays

Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

Examples of potential shipping delays include:

• Severe weather conditions
• Carrier transportation disruptions
• Holiday shipping volume
• Address verification issues
• Natural disasters or emergencies

If a delay occurs, we recommend monitoring the tracking information for the most current updates.

Our support team is also available to assist if your package experiences an unexpected delay.

7. Order Changes and Cancellations

Customers who wish to modify or cancel an order must contact our support team before the order enters the shipping process.

Because orders are processed quickly, requests for changes should be submitted as soon as possible after placing the order.

Once an order has been shipped, it cannot be modified or canceled. In such cases, customers may need to follow the store’s return procedures once the order is delivered.

8. Lost or Missing Packages

Ruziyi works closely with our shipping partners to ensure packages are delivered safely. However, in rare cases a package may be delayed, lost, or misdelivered.

If your tracking information shows that the package was delivered but you cannot locate it, we recommend taking the following steps:

1. Check around your property or mailbox.
2. Ask neighbors or building management if they accepted the package.
3. Contact the shipping carrier using your tracking number.

If the package still cannot be located, please contact our support team for assistance.

We will work with the carrier to investigate the shipment and determine the appropriate next steps.

9. Incorrect Address or Delivery Issues

Customers are responsible for providing a complete and accurate shipping address during checkout.

If a package is returned due to:

• Incorrect address
• Incomplete address
• Failed delivery attempts

The order may be returned to our fulfillment center.

In such cases, we may contact the customer to arrange reshipment. Additional shipping charges may apply depending on the situation.

10. Damaged Items During Shipping

Ruziyi carefully packages every order to reduce the risk of damage during transportation.

If your package arrives damaged, please contact our support team within 48 hours of delivery and include:

• Your order number
• Photos of the damaged product
• Photos of the shipping package

This information helps us evaluate the issue and arrange an appropriate resolution.

11. Split Shipments

Some orders containing multiple items may be shipped in separate packages depending on inventory availability or warehouse logistics.

If this occurs:

• Each shipment will have its own tracking number.
• You will receive separate shipping confirmation emails.
• Items may arrive on different delivery days.

This allows us to deliver products to you as quickly as possible.

12. Holiday and Peak Season Shipping

During major shopping periods such as holidays or seasonal promotions, order volumes may increase significantly.

While our team works to maintain normal processing times, customers may experience slightly extended shipping timelines during these periods.

Placing orders early during peak seasons is recommended to ensure timely delivery.

13. Customer Support

Ruziyi is committed to providing helpful and responsive customer service for all shipping inquiries.

If you have questions regarding your shipment, delivery timeline, or tracking information, please contact our support team.

Support Hours

Contact Information

Store: Ruziyi
Email: support@ruziyi.com

Our team strives to respond to all inquiries as quickly as possible during business hours.

14. Policy Updates

Ruziyi reserves the right to update or modify this Shipping Policy at any time in order to reflect operational changes, improvements in logistics, or regulatory requirements.

Any updates will be published on this page along with the revised effective date.

Customers are encouraged to review this policy periodically to stay informed about shipping procedures and delivery expectations.