Cancel /Change Order

Last Updated: March 2024

At Ruziyi, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures for requesting order changes or cancellations.

Our goal is to process orders quickly and efficiently so customers receive their bags, hats, and shoes as soon as possible. Because orders move through our processing system quickly, requests to cancel or modify orders must be submitted within a limited timeframe.

By placing an order through https://ruziyi.com/, customers acknowledge and agree to the terms outlined in this policy.

1. Order Processing Timeline

Orders placed on the Ruziyi website are typically processed shortly after payment confirmation. Once an order enters the fulfillment stage, it begins preparation for shipment.

To help customers understand when changes are possible, the following timeline applies.

Customers may request a cancellation or change only before the order enters the shipping stage.

Once a package has been shipped, modifications or cancellations are no longer possible.

2. Order Cancellation Policy

Customers may request to cancel an order if it has not yet been shipped.

Cancellation Eligibility

If the cancellation request is approved before the order ships, the order will be canceled and a full refund will be issued to the original payment method.

If the order has already been shipped, it cannot be canceled. In that case, customers may follow the Return & Refund Policy after the product is delivered.

3. Order Change Requests

Customers may request modifications to their order details as long as the order has not yet entered the shipping stage.

Possible changes may include:

• Updating the shipping address
• Correcting contact information
• Adjusting item quantity (if inventory allows)
• Replacing an item with another available product
• Updating special delivery instructions if applicable

Order Change Conditions

Once the order has been packaged or transferred to the shipping carrier, further changes may not be possible.

4. Orders Already Shipped

After an order has been shipped and a tracking number has been assigned, the order is under the control of the shipping carrier.

Shipping partners may include:

• United States Postal Service
• UPS
• FedEx

At this stage, Ruziyi cannot cancel or modify the order.

If a customer no longer wishes to keep the product after it arrives, they may initiate a return according to the Return & Refund Policy, provided the item meets return eligibility requirements.

5. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

If an incorrect shipping address is entered, customers should contact our support team immediately.

If the request is received before the order ships, we will attempt to update the address. However, we cannot guarantee that changes can be made once the order enters processing.

If a package is shipped to an incorrect address due to customer error, delivery delays or additional shipping costs may occur.

6. Duplicate Orders

In some situations, a customer may accidentally place the same order more than once.

If you believe a duplicate order has been placed, please contact customer support as soon as possible with the following information:

• Order numbers involved
• Email used to place the orders
• Confirmation of which order should remain active

Our team will review the request and cancel duplicate orders when possible if they have not yet entered the shipping stage.

7. Payment Issues and Order Cancellation

Ruziyi reserves the right to cancel an order in certain circumstances, including but not limited to:

• Payment authorization failure
• Suspicion of fraudulent activity
• Incorrect pricing due to technical error
• Product availability issues
• Violation of store policies

If an order is canceled by Ruziyi after payment has been processed, a refund will be issued to the original payment method.

Customers will be notified via email if such a cancellation occurs.

8. Refunds for Canceled Orders

If an order cancellation request is successfully processed before shipment, the refund will be issued according to the following timeline.

The exact time required for the refund to appear in a customer's account may vary depending on their payment provider or financial institution.

9. Customer Responsibilities

To ensure the fastest service and avoid complications with order modifications, customers should:

• Review order details carefully before completing checkout
• Ensure shipping address and contact information are correct
• Contact support promptly if a change is required

Because orders move through the fulfillment process quickly, delays in requesting changes may limit our ability to modify or cancel the order.

10. Customer Support

Customers who need assistance with order cancellations or changes should contact the Ruziyi support team as soon as possible.

Support Availability

Contact Information

Store: Ruziyi
Customer Support Email: support@ruziyi.com

Our team will review all cancellation and change requests promptly during support hours and provide guidance on the available options.

11. Policy Updates

Ruziyi may update this Cancel / Change Order Policy periodically to reflect operational changes, improvements in our order processing system, or regulatory requirements.

Any updates will be posted on this page along with the revised effective date.

Customers are encouraged to review this policy regularly so they understand the procedures for modifying or canceling orders placed on the Ruziyi website.

Ruziyi is committed to providing a clear and efficient order management process so customers can shop confidently and receive their bags, hats, and shoes without unnecessary delays.